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Difficult conversations

Navigating difficult conversations is a vital skill for fostering understanding, resolving conflict, and strengthening relationships. This course equips you with practical strategies to approach sensitive topics with confidence and empathy, ensuring productive and meaningful outcomes. Whether in personal or professional settings, you’ll learn how to handle tough discussions effectively while maintaining respect and trust.

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Part 1

Preparing for a Difficult Conversation

Learn how to plan and approach challenging conversations with clarity, confidence, and purpose.

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Part 2

Managing Emotions During Conversations

Develop the skills to stay composed and navigate emotions for more constructive and empathetic dialogue.

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Part 3

Turning Conflict into Collaboration

Discover strategies to transform disagreements into opportunities for collaboration and mutual understanding.

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